Consumer Care & Support

GreenPower Energy is a New Zealand–based electricity retailer built to offer customers a clearer, simpler and more reliable way to manage their energy. We are a locally operated team, focused on transparency, customer care, and long-term service — not short-term sales.

Read our Terms & Conditions here, you can also download or print it if you want to.

Read our Privacy Policy here, you can also download or print it if you want to.

If you have any questions or concerns, please contact us.

Additional Support May Be Available
Work and Income
You could be eligible for support from Work and Income, contact them to find out more.
Website: workandincome.govt.nz
Phone: 0800 559 009

MoneyTalks
You can contact MoneyTalks for free budgeting advice.
Website: moneytalks.co.nz
Phone: 0800 345 123
Free text 4029 or email help@moneytalks.co.nz

Unhappy With Our Service?
If you have a complaint against us, you should tell us as soon as possible. Please contact our complaints team in the first instance. You can contact us through any of the following:

Call one of our friendly crew at 0800 945 2378 (free call) between 10am and 5pm, Monday to Friday;

Email us at info@greenpowerenergy.co.nz;

Write to us at:
GreenPower Energy Limited
5/400A Rosedale Road
Rosedale
Auckland 0632

In the unlikely event we can’t resolve your complaint, for free and independent advice on electricity and gas, contact Utilities Disputes.
Website: udl.co.nz
Email: info@udl.co.nz
Phone: 0800 22 33 40
Post: PO Box 5875, Wellington 6140 Freepost 192682

Consumer Powerswitch is a free and independent energy price comparison site. Check it out to make sure you’re on the right plans for your needs.
Website: powerswitch.org.nz